Terms and conditions

Who you contract with

You contract with loinstalo. Invoices: [email protected]. Write to [email protected] or call +1 (939) 257-2164. We don't publish a street address or a merchant-registration number.

Microsoft 365, the firewall, the cameras and the backups stay in the business's name. Access can be taken back.

The portal is in Spanish. An administrator opens the account.

Scope

These terms cover renewal, the monthly fee, the costs and the brands. A plan starts when you accept the invoice or the estimate.

Service renewal

Essential, Business and Business Pro continue each month until you cancel in writing at [email protected]. Cancellation takes effect the following month. A month already invoiced is served until it ends.

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Puerto Rico time. Hours don't roll over.

Monthly fee

Each month a new invoice goes out. The card is not charged on its own: you pay that invoice. The plan starts when the payment is confirmed.

Costs

Prices exclude tax. In Puerto Rico, 11.5% IVU, or 4% state IVU on the service when the merchant registration is verified. Equipment is 11.5%. Outside Puerto Rico, the estimate states the tax.

Essential: $99 and up to 2 h. Business: $199, with $99 for the first 3 months and $199 from the fourth, and up to 5 h. Business Pro: $299 and up to 8 h. An invoice already accepted keeps its price.

Hourly, outside a quote: $85 by day, $127.50 from 5:00 p.m. to 10:00 p.m., and $182.75 for an emergency. Work already quoted is not billed again at that surcharge.

Brands

Naming UniFi, Fortinet, Microsoft 365, FreePBX, Asterisk, Grandstream or 3CX means work experience. We are not an authorized distributor or a certified partner. The equipment warranty is the maker's.

Responsibility and changes

If agreed work goes wrong, responsibility for that service is limited to what you paid for it in the prior three months. That does not replace backups or insurance. A dispute may be brought in the courts of Puerto Rico.

If these terms change, the date changes. A plan already accepted keeps the price in that document.