Puerto Rico · remote support in Florida
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Managed IT · Puerto Rico
loinstalo

Managed IT services for businesses in Puerto Rico

Your infrastructure, without the friction. Network, security and servers, from Puerto Rico. In Florida, remote support. On-site visits are quoted.

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CAT7 S/FTP · 600 MHz · 4P 23AWG · LSZH
Networking and connectivity

A network that doesn't drop mid-shift

We design and install your premises cabling, switches and Wi‑Fi. Cat6 and Cat7, UniFi and VLAN segmentation to keep registers, office and guests separate.

  • Structured cabling
  • UniFi
  • VLAN
  • Business Wi‑Fi
SW-24-POEPoE+ 400W · 2× SFP+
Security and video surveillance

What comes in and what's on camera, under control

IP cameras with local recording, a firewall and access control. We install the system, configure it and set up access from your phone.

  • UniFi Protect
  • Dahua · Uniview · Hikvision
  • NVR
  • AI integrations
  • Firewall
  • Access control
MOTION03/10/2026 08:25:41CAM 01LIVE VIEWREC · CH 01
Monitoring and support

See the status of everything before anyone calls

Remote monitoring, alerts and tickets in one dashboard.

  • RMM
  • Tickets
  • Patches
  • Alerts
Servers, cloud and backup

Your data, backed up and with a recovery plan

Physical and virtual servers, Microsoft 365 with Entra ID and tested backups. If something fails, we already know how to bring it back up.

  • Proxmox
  • Synology
  • QNAP
  • TrueNAS
  • UniFi UNAS
  • Backups
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PATCH 24SW-24-POEPVE-01PVE-02NASUPS100% 42min
Services

Managed IT services for small and medium-sized businesses

Remote support, networking, security and servers for businesses in Puerto Rico.

Networking and connectivity

Structured Cat6 and Cat7 cabling, switches, business Wi‑Fi with UniFi and VLAN segmentation to keep registers, office and guests separate.

Cameras and security

IP video surveillance with local recording (NVR), a firewall and access control, viewable from your phone. Specialists in UniFi Protect, Uniview, Hikvision and Dahua.

Monitoring and technical support

Remote monitoring, alerts and tickets.

Servers, Microsoft 365 and backups

Linux and Windows Server configuration, physical and virtual servers with Proxmox and Hyper‑V, Microsoft 365 and Entra ID administration, and backups with restore testing.

IP telephony

Cloud or on-premises phone systems with FreePBX, Asterisk, Grandstream and 3CX, per-branch extensions and SIP trunks. Setup, migration and support.

Automation

We automate your business's repetitive tasks: workflows between systems, reports, alerts and custom scripts, so your team loses less time on manual work.

Smart Home

Smart homes and offices: lighting, locks, sensors, cameras and integrated scenes, on a network that can support them.

Legacy environments

Extensive experience with legacy systems: old applications, equipment the manufacturer no longer supports and networks that grew without documentation. We stabilize them, document them and plan the migration without stopping your operation.

Premium services

Artificial intelligence and custom development

Tell us what you want to achieve and we'll design the solution for your business.

Tell us your idea

  • AI integrations

    We connect AI models to your systems, email, documents and processes to reply, classify and summarize automatically.

  • Custom application development

    Web and mobile applications built for your operation: inventory, orders, reports, customer portals and internal tools.

  • AI assistants and agents

    Assistants for customer service, internal support and phone calls, working with your data and your business rules.

  • And everything else that can be done with AI

    If a process is repetitive or information-heavy, AI can probably improve it.

Specialists in these brands

  • Networking and Wi‑FiUniFiUbiquiti
  • Video surveillanceUniFi ProtectUniviewHikvisionDahua
  • IP telephonyFreePBXAsteriskGrandstream3CXCloud PBXOn-premises PBX
  • Firewall and securityFortinetFortiGateNextDNSFreeRADIUS
  • Remote access and VPNWireGuardNetBird
  • Identity and cloudMicrosoft 365Entra IDActive DirectoryAuthentik
  • Storage and NASSynologyQNAPTrueNASUniFi UNAS
  • Monitoring and managementNinjaOne
  • ServersHPEProxmoxLinuxWindows ServerHyper‑V
  • Alsoother brands and equipment you already have installed.

For telephony, automation, Smart Home and legacy systems, tell us what you need and we'll quote it.

On-site visits and projects are quoted separately. See the plans and what each one includes.

Plans

Monthly managed IT plans

Fixed monthly price and a defined scope for each plan. Every plan covers one location, remote support during business hours and a small-business environment.

Essential

$99/mo

For businesses that only need basic IT support.

Endpoints
Up to 5
Location
1
Printers
1
Remote support
Up to 2 h/mo

They don't roll over.

  • Patches
  • Remote troubleshooting
  • Basic ticketing
  • Basic endpoint monitoring
  • Windows support
  • Printer support
  • Basic network support

Not included

  • Advanced Microsoft 365 administration
  • Cybersecurity monitoring
  • Backup management
  • Priority support
  • On-site support
Request Essential
Most popular

Business

Regular price $199
$99/mo

for the first 3 months · then $199/mo

Day-to-day coverage for a small business: Microsoft 365 administration.

Endpoints
Up to 5
Location
1
Printers
1
Remote support
Up to 5 h/mo

They don't roll over.

  • Automated patches
  • Endpoint monitoring
  • Remote troubleshooting
  • Microsoft 365 administration
  • User and account assistance
  • Printer and network support
Request Business

Business Pro

$299/mo

For businesses that want more complete IT coverage.

Endpoints
Up to 10
Location
1
Printers
Up to 2
Remote support
Up to 8 h/mo

They don't roll over.

  • Automated patches
  • Priority support
  • Advanced endpoint monitoring
  • Microsoft 365 administration
  • User onboarding and offboarding
  • Basic cybersecurity monitoring
  • Backup monitoring
  • IT documentation
  • Monthly IT health review
  • Quarterly technology review
  • Priority scheduling
Request Business Pro

Business: $99 for the first 3 months, then $199. On-site, night and emergency are extra: $85, $127.50 and $182.75. Prices exclude IVU. A plan continues until you cancel it in writing. If agreed work goes wrong, we answer up to what you paid for that service in the prior three months.

Plan comparison

What each plan includes, side by side.

ServiceEssentialBusinessMost popularBusiness Pro
Coverage
EndpointsUp to 5Up to 5Up to 10
Locations111
Network printers11Up to 2
Remote support per monthUp to 2 hUp to 5 hUp to 8 h
Support
Remote support during business hours
Remote troubleshooting
Windows, printer and network supportBasic
TicketsBasicNot included
Priority supportNot includedNot included
Priority schedulingNot includedNot included
Monitoring and maintenance
Endpoint monitoringBasicIncludedAdvanced
PatchesPatchesAutomated patchesAutomated patches
Remote maintenanceNot includedNot included
Backup monitoringNot includedNot included
Microsoft 365, users and security
Microsoft 365 administrationNot included
User and account assistanceNot included
User onboarding and offboardingNot includedNot included
Cybersecurity monitoringNot includedNot includedBasic
Documentation and reviews
IT documentationNot includedNot includedComplete
Monthly IT health reviewNot includedNot included
Quarterly technology reviewNot includedNot included

Support included in your plan

Day-to-day work on the covered devices, accounts and printers, done remotely during business hours.

  • Fixing problems and answering questions
  • Maintenance of the covered devices

Hours don't roll over.

Quoted separately

Projects: work with its own scope that needs planning, new equipment or more than one session. Quoted in writing before we start.

  • On-site support
  • Major projects
  • Server migrations
  • Network installations
  • New equipment installation
  • After-hours and emergency work
Our story

Why we started loinstalo

loinstalo works with stores and offices that can't go without a network.

The invoice says the work. The estimate says the price.

From Puerto Rico. In Florida, remote support. On-site visits are quoted.

Our foundation

Whatever you do, work heartily, as for the Lord, and not for men.

Colossians 3:23
  • Who bills

    You contract with loinstalo

    Invoices from [email protected]. Write to [email protected] or call +1 (939) 257-2164.

  • Transparency

    The work is written down

    Time and result, on the invoice.

  • Clear billing

    Each line is plain

    Plan, hours and equipment are listed apart.

  • Affordable

    For a small business

    Start with the essentials and grow when you need to.

  • Security

    Your data and your access are yours

    Microsoft 365, the firewall, the cameras and the backups stay in the business's name. Access can be taken back.

How we protect your dataOur security approach
  • Two-factor authenticationOn email, remote access and admin panels.
  • Least-privilege accessEach person sees only what they need for their job.
  • Encrypted backups with restore testingA backup that was never tested doesn't count.
  • PatchesBy hand on Essential. Automatic on Business and Business Pro.
  • Admin accounts are yoursWe hand over documented credentials, and you know who has access.
FAQ

Frequently asked questions about managed IT

What is a managed IT services provider (MSP)?

A company that takes care of the support, monitoring and maintenance of your business's technology for a fixed monthly fee, instead of charging only when something breaks.

How much do the plans cost?

Essential, $99 and up to 2 h. Business, $199, with $99 for the first 3 months, and up to 5 h. Business Pro, $299 and up to 8 h. Hours don't roll over. Visits and emergencies are extra. Tax is on the invoice.

What does remote support include?

Fixing problems, answering user questions and doing routine maintenance on the devices, accounts and printers covered by your plan, remotely and during business hours.

Do support hours roll over?

No. Hours you don't use do not carry over to the next month.

What is billed separately?

On-site visits, major projects, server migrations, network installations, new equipment and after-hours or emergency work. Projects are quoted in writing before we start.

Which areas do you serve?

From Puerto Rico. In Florida, remote support. On-site visits are quoted. The portal is in Spanish.

How do you protect my business's data?

Two-factor authentication, least-privilege access and encrypted backups with restore testing. Administrator accounts belong to the business.

Which brands and technologies do you work with?

We specialize in UniFi and Ubiquiti, with UniFi Protect, Uniview, Hikvision and Dahua cameras; FreePBX, Asterisk, Grandstream and 3CX telephony; Fortinet firewalls; and HPE, Proxmox, Linux, Windows Server and Hyper‑V servers. We also work with Synology, QNAP, TrueNAS and UniFi UNAS storage.

Do you offer IP telephony?

Yes. We set up cloud or on-premises phone systems with FreePBX, Asterisk, Grandstream and 3CX, with per-branch extensions and SIP trunks.

Do you build AI integrations and custom applications?

Yes. These are our premium services: AI integrations, AI assistants and agents, and custom web and mobile application development. Tell us your idea and we'll evaluate it with you.

Contact

Tell us what you have and what's giving you trouble

Write to us and we'll reply with a clear proposal. We start by reviewing what you already have installed.

[email protected]Send an email
loinstalo | Managed IT in Puerto Rico, remote support in Florida